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Why Wessan

28 years of Proven Experience
For over 28 years, Wessan has been customizing solutions for a wide variety of industries. We have created thousands of applications, developed hundreds of websites, transcribed millions of hours of data, stayed ahead of emerging technology and processed tens of millions of IVR calls, web hits and text messages.

Superior Client Service
We are 100% committed to serving our clients providing outstanding service no matter how small or how large the project. Our clients recognize and appreciate our people, work and dedication to their projects.

Reduce Costs
A Wessan IVR solution costs 30-50% less than using a “live” operator, it can handle a substantially greater call volume and collects and communicates massive amounts of information in a very short period of time — this translates to big savings improving your company’s bottom line.

Customer Satisfaction
With our IVR, the message is professional and consistent on every call alleviating any possibility of callers experiencing a "bad agent day." Plus with our Interactive Integration solutions, we can further enhance the user’s overall experience.

Entire Line of Interactive Communication Solutions
Wessan offers a full service menu including IVR, text/MMS messaging, Interactive Integration , web site development & hosting, voice talent & studio recording, transcription, fulfillment, real-time internet reporting and data management. Our offerings expand regularly as technology changes or customers require additional services.

No Hardware or Software Costs
Our solutions allow you access to the most updated interactive technology and resources in the industry without the costs associated with purchasing your own equipment or hiring your own expertise.

Quick Implementation & Deployment
Not only are our solutions cost-effective and customized for each application but are quickly implemented to generate immediate results. We can design and implement most programs in just a few weeks and turnaround script and program changes in 24 hours.

Detailed Real-time Reporting
At Wessan, we track IVR and web program activity in real-time and build customized, secure, web accessible reports — whenever you need them. You get real-time access to both current and historical call detail information including date and time, caller ID, IVR responses, department/ agent the call was transferred to, talk time and more. In fact, your reports can include any tracking details you prefer — no matter how complex the project.

Exceptional Up-time
Our systems are fault tolerant and secure with an exceptional up-time.

Live Support