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Automated 800 Service (IVR)

IVR – Automated 800 Service is a computer based phone application that prompts callers with recorded messages, accepts input from the caller (spoken or touchtone) and then responds to that input with an appropriate reply. If required, callers can have the option of being routed to a another number or to a “live” operator.

The interaction between phone and computer allows you to quickly and cost effectively obtain massive amounts of data from any group of people; consumers, subscribers, employees, members, etc. IVR allows you to consistently and efficiently process calls, regardless of the hour of the day or day of the week, no matter the time zone, weather, available manpower or language differences.

IVR applications include:

  • Lead Generation
  • Sweepstakes
  • Product Recalls
  • Consumer Promotions
  • Information Requests
  • Order Processing / Status
  • Surveys & Market Research
  • Call Routing
  • Dealer Locators
  • Voting
  • PIN / Security Code Generation and/or Verification
  • Credit Card Activation
  • Employee Training
  • FAQ’s
  • ...and much more

We implement and host your custom IVR applications eliminating any need for capital expenditures or equipment. You have all the benefits of a highly trained technical staff, without the cost. We do what we know best which lets you focus on other things, like running your business. We are geared for rapid response and are equipped to handle hundreds of thousands of calls per day.

The following are some of the features available with our solution.

  • ANI capture
  • Database access and integration
  • Data and voice capture storage
  • Speech recognition or Touch-Tone (DTMF) interaction
  • Text To Speech (TTS)
  • Call Transfer Control
  • Conferencing
  • E-mail notification
  • ISDN PRI support
  • Multiple application support
  • Complete Web and IVR integration
  • Real time Web Reporting
  • Eligibility Verification
  • Remote Access
  • Multiple Languages
  • Easy integration with your website
  • Fax on Demand
  • Fax Back
  • Data Capture
  • Outbound calling, dialing, autodialing
  • Customized reporting and exports
  • Call transfer
  • Web Trans® Data Transcription
  • ...and much more

For more information, call Wessan Interactive today at 800-468-7800 or click here to access our online form.

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