In 1988, Wessan Interactive was a very early entrant in the then, new field of interactive
services. Having a substantial tenure in telecommunications and call center operations,
our founders, Karen Westerfield and Terry Sanford set out to create an environment
where clients could experience the power and cost efficiencies of interactive voice
response without being intimidated by technology. One by one, we partnered with
a broad range of Fortune 500 companies, advertising agencies, federal and state
government, and privately held corporations, to provide state of the art interactive
phone solutions.
Much has changed in the past 30 years. With the advent and rapid growth of the Internet
at the end of the last century, Wessan was a pioneer in developing new teleservices
to encompass collaborative IVR and web promotions. This type of innovation allowed
our clients to be some of the very first organizations to include web addresses
along with toll free numbers in their advertising mix. Additionally, Wessan was
one of the first IVR and web site hosting companies to manage sweepstakes projects
that shared a common database of phone, web and Text entries. With the proliferation of
cell phones and the emergence of text messaging Wessan Interactive continues to
evolve and answer our clients’ needs for SMS services. In 2010 the company was purchased
by Michael Kepler, an employee of 19 years with Wessan Interactive. Michael was the
Enterprise Manager at Wessan during that time and is committed to continuing the
commitment to customers with a renewed commitment to service.
Today, Wessan’s secure, state of the art systems, process tens of millions of IVR
calls, web hits and text messages each year. Our clients know our team will always
meet or exceed their project objectives by providing a creative, cost effective
solution, on schedule, at or below budget and supported by backend service that
far exceed others in the industry.
What has not changed in the past 30 years, is our commitment to respond quickly,
price fairly and deliver accurately every time we have the privilege of hearing
from you!